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Understanding Your Monthly Retail Installment Account Statement
Why does the statement show a late charge? My payment is not late.
Even though your most recent payment may have been on time, previous payments may have been late. The late charges shown on your statement reflect the total balance of unpaid late charges due on your account. Payments not received within the grace period disclosed in your contract are subject to a late charge.
Please contact Customer Service at 1-866-876-3018 for more information.